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Tapi Link for GoldMine enables users to automatically dial their phone and present a caller's contact details when the phone is ringing (Screen Pop). Once installed, Tapi Link becomes an integral part of GoldMine and enables users to dial from directly within GoldMine using a variety of methods. It will present calling party contact details over any Windows application when the phone is ringing and searches not only the main telephone number (Phone1) but any other telephone number associated with that record (Phone2, Phone3) as well as all numbers listed under the Contacts Tab. This is done automatically, which means that it doesn't matter whether your contact is calling from their business office, their mobile phone or even their home office. If you have their number listed on the GoldMine record, Tapi Link will present the information.

CTi for GoldMine setup screen

You can select up to five fields from your caller's GoldMine record to view with an incoming call or have the GoldMine record displayed automatically before you answer the telephone, improving your response times and the levels of service you provide to your clients. Tapi Link for GoldMine is very easy to install. After running the installation program you just need to select a few options from the Tapi Link setup screen. This allows you to decide how you want information presented and how you prefer to answer your calls.

Because Tapi Link for GoldMine communicates with your telephony device using Microsoft Tapi, you can use Tapi Link whether you are a single user, or part of a team using a larger switchboard.  All you need is an approved Tapi modem or a switchboard that supports the Microsoft Tapi standard. If you are not sure whether your telephony hardware will work with Tapi Link for GoldMine click on Frequently Asked Questions or check our list of approved and tested telephone systems.

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