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Helpdesk Support

For those days when you don’t have time to do your own research, pick up the phone or send an Email and one of our experienced consultants will address your issue or question.

Consultants you depend on
We pride ourselves on the level of our support, both in terms of response time and knowledge.  Our experienced and certified consultants are available to tackle new functionality with you or resolve issues and conflicts the software may have with your desktop, laptop, server, or mobile environment.

Annual system reviews and checks

As part of our Customer Care [link to Customer Care] program, we conduct an annual systems review for our clients.  With this review, we examine the use of the GoldMine® System and any other integrated or related systems that support your office processes.  From this assesment, we recommend ways to improve your operations through new or under-utilized features.  You will receive a written report of our findings and recommendations.

Network and Hardware Support (Including but not limited to)

  • Laptops
  • Personal Computers (PCs)
  • Personal Digital Assistants (PDAs…Pocket PC, Palm, Blackberry etc.)
  • Cell Phones
  • Server Installation and Support
  • SQL Database Support
  • Remote Access Solutions (wireless and internet)

Support Options

  • On-Site visits
  • Phone Support
  • Web Conference Remote Support
  • Fax support
  • E-mail Support 

Supported Products

  • Goldmine
  • Crystal Reports
  • MasterMine
  • Details Plus
  • QuoteWerks
  • Scanner Plus
  • OmniRush
  • w-Mobile
  • Companion Link