CRM Boss (Call for Pricing)

Built on GoldMine® software

(Customer Relationship Management Business Operating Software System)

Achieve ROI with the CRM Boss
CRM software alone won’t achieve results in your company.  CRM software needs to be effectively applied to your business problems to get results.   With the an implementation of the CRM Boss you can expect to:

1. Increase new sales opportunities, enhance diversification, and grow your up-selling and cross-selling opportunities.
2. Improve customer service & customer retention with a single unified view of all customer information.
3. Make better decisions with accurate and timely customer information and history at your fingertips.
4. Produce greater efficiency when you do more with less and reduce non value-add activities.
5. Provide a foundation for growth.

Core Components of the CRM Boss™built on GoldMine® software

Marketing Automation - In order to build lasting - and more profitable - customer relationships, your need to identify, execute and replicate effective marketing initiatives across all your channels. An Automated CRM system provides the tools for marketing teams to:

• Develop, target and implement campaigns
• Preferred method of delivery (e-mail, direct mail, fax, or phone/appt call)
• Respectful 1 to 1 marketing
• Automated processes (business rules) based on "Best Practices"
• Profitable prospect and customer profiles
• Manage and analyze marketing budgets
• Maintain lists and track responses
• Track collateral distribution
• Analyze campaign results

Sales Force Automation (SFA) -SFA enable you to analyze the entire sales cycle and successfully many your sales pipeline - from first contact to final sale. SFA system provide the tools for sales teams to:

• Provide quoting, sales forecasting, and opportunity management
• Perform analysis to ensure time and energy are spent on the deals most likely to close
• Improve lead distribution and tracking
• Utilizing reports or online sales, activity and performance analyze tools
• Centralized contact and interactions information
• Enable time management tools
• Effectively process quotes and orders
• Provide remote sales staff with instant access to corporate information

Customer Support Automation - Your customer support department must develop the relationships that create customer loyalty and generate repeat sales. Automated CRM provides customer support teams with tools they need to:

• Increase call center efficiency
• Improve customer service processes
• Create cross-sell and up-sell opportunities
• Better manage interactions and call escalation
• Deliver higher levels of customer service
• Field dispatch implementation to increase customer satisfaction, increase revenue, and reduce administrative costs

Back Office and Website Integration - Draw valuable customer information for strategic analysis, improved customer support, and enhanced marketing initiatives.

• View critical back office information from your CRM solutions
• Initiate Automatic Processes and alerts base on strategic information
• Integrated your website for customers/prospects request for service or information
• Utilize the CRM Boss Toolbar to link common applications and information together into a single view

Details of Key CRM Boss™ Components:

• List Management and Prospect Profiles
• Preferred Method of Information Delivery (Direct Mail/E-mal/Fax)
• Qualifying and Telemarketing Tools
• Campaign Management
• Sales Forecasting and Opportunity Management
• Customer Service and Support Capabilities
• Calendar and Activity Scheduling
• Time Management Tools
• Integrated E-mail Solution
• Linking Documents & Touches to Prospect and Customer Records
• Document Management
• Knowledge Base Information Center
• Business Rules & Automated Processes
• Remote Access (Internet & Wireless) and Data Synchronization
• Internet & Back Office Integration
• Sales, Customer Service, and Administrative Workflow
• Customer Profile Information
• Enterprise Wide Communication Server
• Management Intelligence Monitoring & Data Mining Tools
• Profitability Analysis
• Extensive Reporting Capabilities

Conclusion:

The CRM Boss™ (Customer Relationship Management Business Operating Software System) core components are Marketing Automation, Sales Force Automation, and Customer Support Automation. Successful companies promote Customer Relationship Management as a business culture to "Attract and Keep Customers for Life". ACW Solutions' CRM Boss™ builds on proven CRM technology by making CRM components easier to use, applying 'best of business practices" and integrating existing back office systems for a complete business operating software system (Boss).

ACW Solutions' Vision of Success - Increased Profits

Increase Sales (10 to 15%)
Reduce Administrative Costs and Efforts (10 to 15%)
Increase Customer Loyalty (Reducing customer defection by 5% can double profits)